Effective Date:
January 2026
Provider:
Custom Systems AI, LLC, a California Limited Liability Company (“Company”)
Client:
“Client” means the individual or business entity purchasing and participating in the Session.
Service:
One 90-minute session conducted via video conference, plus any pre-read materials and a brief written recap (“Session”). The Session is designed to help participants develop shared understanding of how AI influences decision-making, workflows, governance, and system design within organizations. Each Session emphasizes one primary focus area based on Client needs, which may include leadership and decision-making, team enablement and shared language, governance and responsibility, or tool sprawl and integration.
Time Zone:
All dates and times are Pacific Time unless stated otherwise.
1.1 Price and Checkout.
The Session fee is due at checkout via Stripe. A booking is confirmed only after successful payment.
Checkout will display and hyperlink Stripe’s terms and Company’s Privacy Notice. The price shown at checkout is the total amount paid by Client; Stripe processing fees are absorbed by Custom Systems AI.
1.2 Taxes/Fees.
Prices exclude applicable taxes. Custom Systems AI absorbs standard Stripe processing fees. Client is responsible for all sales, use, or similar taxes, and for any processor or network fees that arise from a chargeback. Client may not withhold, offset, or net any amounts owed.
1.3 No Chargebacks.
Client agrees not to dispute a settled charge absent fraud and will first allow Company to resolve any billing issue in good faith.
If a chargeback occurs, Client remains liable for the Session fee and all processor or network chargeback fees. Company may suspend further services until all amounts are resolved.
2.1 Scheduling.
Upon successful payment, Client will receive an email with instructions to schedule the Session. Sessions must be scheduled and completed within thirty (30) days of purchase unless otherwise agreed in writing.
2.2 Reschedule.
One reschedule is permitted with at least forty-eight (48) hours’ written notice sent to legal@customsystems.ai. The rescheduled Session must occur within thirty (30) days of the original purchase date unless otherwise agreed.
2.3 Late Arrival or No-Show.
A fifteen (15) minute grace period applies. If Client arrives more than fifteen minutes late, Company may shorten the Session accordingly or, at its discretion, deem the Session forfeited without refund.
Failure to attend the Session without proper notice constitutes a no-show and is not eligible for refund.
2.4 Company-Initiated Changes.
If Company must cancel a Session and cannot offer a comparable alternative within fourteen (14) days, Client may elect to receive a refund.
All sales are final. Any refund will be issued only if permitted by Stripe’s policies or required by law and will be processed by Stripe to the original payment method. If Company cancels and cannot offer a comparable alternative under §2.4, that section controls.
4.1 Intake.
Client agrees to complete any pre-session intake questionnaire within forty-eight (48) hours of purchase, or as otherwise agreed in writing. The intake is intended to provide context for the Session and does not constitute requirements gathering for implementation.
4.2 Accuracy and Access.
Client agrees to provide accurate, complete, and current information and to reasonably cooperate in connection with the Session, including ensuring appropriate participant access and availability.
4.3 Decisions.
Client acknowledges that the Session is educational and informational in nature. Client remains solely responsible for all decisions, actions, and outcomes based on or informed by the Session, the recap, or any related discussions.
4.4 Business Purpose.
Client represents and warrants that the Session is purchased for business purposes and not for personal, family, or household use.
4.5 User Responsibilities.
Client agrees to use the Site, Session materials, and any AI-related discussions or examples in compliance with applicable laws and third-party terms.
Client will not use any information, frameworks, or examples provided during the Session to:
Client remains solely responsible for how information from the Session is applied within their organization.
5.1 Obligation.
Each party agrees to keep the other party’s non-public, confidential, or proprietary information confidential and to use such information solely for purposes of the Session.
5.2 Carve-Outs.
Confidentiality obligations do not apply to information that:
5.3 Permitted Disclosures.
Confidential information may be disclosed to professional advisors bound by confidentiality obligations or as required by law, regulation, or court order, provided that prompt notice is given where legally permitted.
5.4 Term.
Confidentiality obligations apply for three (3) years following the Session for non-trade secret information. Trade secrets are protected for so long as they remain trade secrets under applicable law.
6.1 Recording.
Neither party may record the Session, in whole or in part, by audio, video, or other means without the prior written consent of the other party.
6.2 Deliverables.
Following the Session, Company will provide a brief written recap summarizing key discussion points and high-level observations, which may include suggested areas for further consideration or exploration.
6.3 Scope Limit.
The Session and any recap or deliverables are standalone services. They do not include system design, system implementation, technical build work, ongoing advisory services, or continued engagement beyond the Session unless separately agreed in writing.
7.1 Background IP.
Company retains all right, title, and interest in and to its pre-existing and independently developed frameworks, methodologies, processes, templates, tools, materials, and know-how, including but not limited to the Clarity & Coherence LifeCycle™ (“Background IP”). Nothing in this Agreement transfers ownership of Background IP to Client.
7.2 License to Client.
Upon full payment, Company grants Client a non-exclusive, non-transferable, revocable license to use the Session recap and any materials provided during the Session solely for Client’s internal business purposes.
Client may not copy, distribute, publish, sublicense, commercialize, or otherwise exploit the Background IP or Session materials outside Client’s organization without Company’s prior written consent.
7.3 Feedback.
Client may provide feedback, suggestions, or comments regarding the Session. Company may use such feedback to improve its services, provided that Company does not disclose Client’s confidential information.
8.1 No Professional Advice.
The Session does not provide legal, tax, accounting, investment, medical, or other professional advice.
8.2 As-Is; No Guarantees.
Recommendations are provided “as is.” Company does not warrant specific outcomes, accuracy, or fitness for a particular purpose. Client acknowledges that results may vary based on organizational context, participation, and follow-through.
To the maximum extent permitted by law, Company’s aggregate liability arising from the Session is limited to the fee paid for the Session. Company is not liable for lost profits or any indirect, special, incidental, consequential, or punitive damages.
Client remains responsible for any third-party accounts, credentials, data, and compliance with third-party terms (including Stripe). Company is not liable for outages, changes, or limits of third-party services.
Payment is processed by Stripe; Client agrees to Stripe’s terms. Company processes personal information solely to deliver the Session, does not “sell” or “share” personal information as defined by the CCPA, and maintains commercially reasonable safeguards. Privacy contact: legal@customsystems.ai. Company’s Privacy Notice will be linked on the checkout page.
12.1 Law/Venue.
California law governs, excluding conflicts rules.
12.2 Arbitration.
Any dispute will be resolved by confidential, binding arbitration administered by JAMS in Los Angeles County, California, before a single arbitrator under the JAMS Streamlined Rules.
12.3 Class Waiver.
Claims may be brought only on an individual basis, not as a class or representative action.
12.4 Small-Claims Carve-Out.
Either party may bring an individual action in small-claims court.
12.5 Opt-Out.
Client may opt out of arbitration within 30 days of purchase by emailing legal@customsystems.ai; courts in Los Angeles County, California will then have exclusive jurisdiction.
Neither party is liable for delay or failure caused by events beyond reasonable control. Company will reschedule in good faith.
Company will not use Client’s name, logo, trademarks, or project results in marketing, case studies, proposals, websites, social media, or customer lists without Client’s prior written consent. Generic, non-identifying industry references are permitted. Disclosures required by law are allowed. If consent is granted, Company will follow Client brand guidelines, and Client may revoke consent prospectively on ten (10) days’ written notice. Company may use anonymized descriptions of methods, approaches, and outcomes so long as no client name, logo, marks, confidential information, or reasonably identifying details are disclosed.
Notices must be in writing and delivered by certified mail return receipt, courier with tracking, or email with confirmed receipt to:
Company:
Custom Systems AI, LLC,
Attn: Legal, P.O. Box 10124
Marina Del Rey, CA 90295
Email: legal@customsystems.ai
Client:
The email and mailing address provided at checkout.
Either party may update its notice details by written notice.
16.1 Assignment.
Client may not assign without Company’s prior written consent, except to a successor in interest that assumes all obligations. Company may assign in connection with a merger, acquisition, financing, or sale of assets.
16.2 Non-Solicit.
During the Session and for six (6) months after, Client will not directly solicit for employment any Company personnel involved in the Session; general solicitations are permitted.
16.3 Subcontractors. Company may use subcontractors it supervises; no privity with Client. Company will bind subcontractors to confidentiality no less protective than §5 and remains responsible for performance.
No third-party beneficiaries. If a provision is invalid, the rest remains effective. A waiver must be in writing and is not continuing. Electronic signatures and records are enforceable. This document and the checkout confirmation are the entire agreement and supersede prior discussions. Company may update these terms prospectively by posting before purchase; for a purchased Session, the terms in effect at purchase apply. Company is an independent contractor. No partnership, joint venture, or agency is created. Each party represents it has full power and authority to enter into and perform this Agreement. This Agreement may be executed in counterparts and by electronic signature, each of which is deemed an original and together one instrument.